Cancellation Policy

Last Updated: May 2026

1. Objective and Fairness Protocol

The IZI Transfer Cancellation Policy is structured to provide maximum flexibility to our global travelers while ensuring fair logistical compensation for our dedicated chauffeur partners who reserve their schedules and decline other work to accommodate your booking.

2. Standard Cancellation Fee Schedule

For standard airport transfers, intercity rides, and hourly chauffeur bookings, the following strict fee schedule applies based on the time the cancellation request is digitally logged in our system relative to the scheduled pickup time:

• Zone A (Free Cancellation): Cancellations made more than 24 hours prior to the scheduled pickup time. Result: 0% fee. You will receive a full 100% refund.
• Zone B (Partial Penalty): Cancellations made between 24 hours and 12 hours prior to the scheduled pickup time. Result: 50% cancellation fee. This covers the lost opportunity cost for the reserved driver.
• Zone C (Full Penalty): Cancellations made less than 12 hours prior to the scheduled pickup time, or cancellations requested after the driver has already been dispatched. Result: 100% cancellation fee. No refund will be issued.

3. Aviation Delays, Reroutes, and Airline Cancellations

We utilize advanced aviation tracking APIs to monitor commercial flight statuses in real-time. We understand that air travel is unpredictable.

• Standard Delays: If your flight is delayed, our system automatically adjusts the driver's dispatch time. You will not face any penalties or extra waiting fees for standard delays.
• Extreme Delays (Exceeding 3 Hours): If a flight is delayed by more than 3 hours, the original assigned driver may no longer be available. IZI Transfer will attempt to dispatch a replacement driver. If a replacement cannot be sourced, you will receive a full refund.
• Airline Cancellations: If your flight is officially cancelled by the airline prior to your departure, you must notify us immediately. If notified before driver dispatch, we will securely hold your funds as a credit for a rescheduled flight, or issue a full refund upon provision of airline cancellation proof.

4. The "No-Show" Protocol and Grace Periods

To prevent stranded drivers, we enforce strict complimentary waiting periods. A "No-Show" is defined as a passenger failing to make contact with the driver within the designated grace period.

• Airport Arrivals: 60 minutes of complimentary waiting time, commencing exactly when the aircraft is recorded as "Landed" by aviation authorities.
• Hotel, Corporate, or Residential Pickups: 15 minutes of complimentary waiting time from the exact scheduled booking time.

If the passenger cannot be located and does not answer the provided contact number within the grace period, the driver will be officially stood down by dispatch. The booking will be marked as a No-Show, resulting in a 100% non-refundable charge.